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Customer advocacy works best when it is operational, not just relational. Proactive systems save money, strengthen trust, and make service more sustainable. < Back Enhancing Customer Advocacy Through Proactive Operations Customer advocacy works best when it is operational, not just relational. Proactive systems save money, strengthen trust, and make service more sustainable. The Challenge: Most customer issues were handled after the fact. By the time teams responded, the damage was already done: frustration for the customer, higher costs for the business, and no clear way to prevent the same issue from happening again. Staying reactive kept both sides locked in a cycle that was expensive and unsustainable. The Turning Point: We decided to flip the model. Instead of waiting for problems, we built a team that treated customer advocacy as an operational discipline. The goal was simple: identify and solve issues before customers felt the impact. Our Approach: Team structure: Created a group of operational project managers aligned to specific customer portfolios. Cross-functional engagement: Built strong partnerships across departments to surface and resolve recurring challenges. Process failure identification: Established a system to proactively detect weak points in processes. Predictive support: Used business and data intelligence to design early warning systems. The Results: Supported $1.9 billion in revenue . Delivered $1.3 million in cost savings . Reduced reactive support to 8% , exceeding the 10% target. The Impact: Customers saw fewer issues and received a more consistent experience. The business lowered costs and improved efficiency, while internal teams felt equipped to prevent problems instead of constantly firefighting. Previous Next Note: All projects mentioned are based on real experiences, with details adjusted to maintain confidentiality. Follow and Subscribe Site Policies Site map It starts with a spark , becomes a moment , turns into a decision , finds its purpose , and leads to change . Here’s where the journey unfolds! Where it all started and why does this journey matter? My Story Biography My Life Path What I Do? What fuels my work and How do I create impact? S|B Engine Own. Forge. Become. How I Work #IAmRemarkable Unwritten thoughts and unspoken stories … Until now! Unspoken Truths Insights to Lead This is bigger than one person. It’s about a lasting impact! Speak Up Design It How does this journey continue? And how to be part of it? Reach Out Successful Projects Testimonials Join us

Speak Up Your Voice, Your Way ... Speak Up Hardcover Bound Notebook | JournalBook® Use Your Voice Office Accessories DIUYV00S03P0024 Sourcing Company JournalBooks The manufacturing and production of this product is outsourced to a well-respected and tested partner company of JournalBooks . Recognized as the top journal innovator across the US, JournalBooks stands out in the promotional products industry as the unmatched front-runner for customized journals and notebooks. Product Description Whether crafting a masterpiece or brainstorming the next big idea, the Hardcover Bound Notebook will inspire your inner wordsmith. The notebook features 80 lined, cream-colored pages, a built-in elastic closure, and a matching ribbon page marker. Plus, the expandable inner pocket is perfect for storing loose notes and business cards to never lose track of important information. Make it your own with an original cover design! Cover material: UltraHyde hardcover paper Size: 5.5" × 8.5" (13.97 cm × 21.59 cm) Weight: 10.9 oz (309 g) 80 pages of lined, cream-colored paper Matching elastic closure and ribbon marker Expandable inner pocket Blank product sourced from China Previous Next Speak Up Design It Catalog Pack It Catalog Speak Up Store FAQ Follow and Subscribe Site Policies Site map It starts with a spark , becomes a moment , turns into a decision , finds its purpose , and leads to change . Here’s where the journey unfolds! Where it all started and why does this journey matter? My Story Biography My Life Path What I Do? What fuels my work and How do I create impact? S|B Engine Own. Forge. Become. How I Work #IAmRemarkable Unwritten thoughts and unspoken stories … Until now! Unspoken Truths Insights to Lead This is bigger than one person. It’s about a lasting impact! Speak Up Design It How does this journey continue? And how to be part of it? Reach Out Successful Projects Testimonials Join us

Speak Up Your Voice, Your Way ... Speak Up adidas Dad Hat Wear Your Voice Hats & Caps DIWYV00S01P0002 Sourcing Company Adidas Adidas, one of the leading sports brands in the world, creates a wide variety of activewear. The brand’s sustainability practices include decreasing production material waste and reducing water and energy consumption. Product Description Versatile, stylish, and plain beautiful—this adidas dad hat is made of 100% recycled polyester and is lightweight as well as adjustable. Add custom embroidery designs on the front, back, and the left side of the hat, and make this go-to accessory pop! Made from 100% recycled polyester Unstructured 6-panel, low-profile One size fits all Adjustable snapback closure Blank product sourced from China Important: This product has specific content guidelines. This product can't be shipped outside the EU. You won’t be able to order it outside of this region. Previous Next Speak Up Design It Catalog Pack It Catalog Speak Up Store FAQ Follow and Subscribe Site Policies Site map It starts with a spark , becomes a moment , turns into a decision , finds its purpose , and leads to change . Here’s where the journey unfolds! Where it all started and why does this journey matter? My Story Biography My Life Path What I Do? What fuels my work and How do I create impact? S|B Engine Own. Forge. Become. How I Work #IAmRemarkable Unwritten thoughts and unspoken stories … Until now! Unspoken Truths Insights to Lead This is bigger than one person. It’s about a lasting impact! Speak Up Design It How does this journey continue? And how to be part of it? Reach Out Successful Projects Testimonials Join us

Speak Up Your Voice, Your Way ... Speak Up Unisex Heavy Blend Hoodie | Gildan 18500 Wear Your Voice Hoodies & Sweatshirts DIWYV00S03P0005 Sourcing Company Gildan Gildan offers fashion basics in a wide variety of styles and colors. The brand is known for its Genuine Responsibility® program which focuses on producing garments using renewable energy and less water than the industry average. Product Description With a large front pouch pocket and drawstrings in a matching color, this Unisex Heavy Blend Hoodie is a sure crowd-favorite. It’s soft, stylish, and perfect for cooler evenings. 50% pre-shrunk cotton, 50% polyester Fabric weight: 8.0 oz./yd.² (271.25 g/m²) Air-jet spun yarn with a soft feel and reduced pilling Double-lined hood with matching drawcord Quarter-turned body to avoid crease down the middle 1 × 1 athletic rib-knit cuffs and waistband with spandex Front pouch pocket Double-needle stitched collar, shoulders, armholes, cuffs, and hem Blank product sourced from Bangladesh, Nicaragua, Honduras or El Salvador Previous Next Speak Up Design It Catalog Pack It Catalog Speak Up Store FAQ Follow and Subscribe Site Policies Site map It starts with a spark , becomes a moment , turns into a decision , finds its purpose , and leads to change . Here’s where the journey unfolds! Where it all started and why does this journey matter? My Story Biography My Life Path What I Do? What fuels my work and How do I create impact? S|B Engine Own. Forge. Become. How I Work #IAmRemarkable Unwritten thoughts and unspoken stories … Until now! Unspoken Truths Insights to Lead This is bigger than one person. It’s about a lasting impact! Speak Up Design It How does this journey continue? And how to be part of it? Reach Out Successful Projects Testimonials Join us

Even small time savings per transaction compound into major efficiency gains when scaled across regions and accounts. < Back Optimizing Invoice Downloads with Omega Automation Even small time savings per transaction compound into major efficiency gains when scaled across regions and accounts. The Challenge: Reconciliation required downloading large volumes of invoices. For accounts operating across multiple regions, this process was slow and vulnerable to errors. Some accounts had not yet reached full digital maturity, which meant uploads could not be automated and manual downloads remained unavoidable. Each file consumed unnecessary time and created friction in an already demanding workflow. The Turning Point: The issue was not the reconciliation itself but the inefficiency in preparing for it. By automating the download process within the Omega structure, we could cut time in half and reduce the risks tied to manual execution. Our Approach: Automation implementation: Built a solution integrated into the existing Omega framework to accelerate invoice downloads. Process improvement: Automated the full cycle — downloading, saving, naming, and organizing invoices with no manual effort. Multi-region support: Designed the solution to serve multiple regions, ensuring broad operational benefit. The Results: Reduced invoice download time from 16 seconds to 8 seconds , doubling efficiency. Lowered the risk of errors by removing manual handling. Improved reconciliation workflows and accelerated portal uploads. The Impact: Invoices were processed faster, reconciliations were completed on time, and relationships with partners and clients improved through greater reliability and speed. Previous Next Note: All projects mentioned are based on real experiences, with details adjusted to maintain confidentiality. Follow and Subscribe Site Policies Site map It starts with a spark , becomes a moment , turns into a decision , finds its purpose , and leads to change . Here’s where the journey unfolds! Where it all started and why does this journey matter? My Story Biography My Life Path What I Do? What fuels my work and How do I create impact? S|B Engine Own. Forge. Become. How I Work #IAmRemarkable Unwritten thoughts and unspoken stories … Until now! Unspoken Truths Insights to Lead This is bigger than one person. It’s about a lasting impact! Speak Up Design It How does this journey continue? And how to be part of it? Reach Out Successful Projects Testimonials Join us

Speak Up Your Voice, Your Way ... Speak Up Sublimation Flip Flops Use Your Voice Foot Wear DIUYV00S07P0046 Sourcing Company Technotape Technotape offers a collection of blank products made for personalization. The brand’s range of products include textile, stationery, drinkware, and more. Product Description Make long summer days even more enjoyable with these customizable flip flops. The comfy rubber sole is lined with a soft polyester fabric that will look great with your vivid prints on it. So let your craziest design dreams run wild and create a pair of flip flops that promises fun and adventures. • Rubber sole • Customizable 100% polyester fabric lining • Black Y-shaped rubber straps • Toe post style • Blank product sourced from China Previous Next Speak Up Design It Catalog Pack It Catalog Speak Up Store FAQ Follow and Subscribe Site Policies Site map It starts with a spark , becomes a moment , turns into a decision , finds its purpose , and leads to change . Here’s where the journey unfolds! Where it all started and why does this journey matter? My Story Biography My Life Path What I Do? What fuels my work and How do I create impact? S|B Engine Own. Forge. Become. How I Work #IAmRemarkable Unwritten thoughts and unspoken stories … Until now! Unspoken Truths Insights to Lead This is bigger than one person. It’s about a lasting impact! Speak Up Design It How does this journey continue? And how to be part of it? Reach Out Successful Projects Testimonials Join us

When resources are centralized and easy to access, teams spend less time searching and more time contributing. < Back Creating a Centralized Internal Hub for Streamlined Operations When resources are centralized and easy to access, teams spend less time searching and more time contributing. The Challenge: Information was scattered across systems and channels. Team members spent unnecessary time searching for documents, updates, or training materials. The result was predictable: inefficiency, communication gaps, and frustration that slowed down daily work. The Turning Point: We recognized that people were not struggling with skills, but with access. A single, reliable place for resources and communication could eliminate wasted time and bring more structure to collaboration. Our Approach: Internal hub development: Built a centralized platform that housed essential documents, communication tools, and resources. User-friendly design: Focused on intuitive navigation so people could find what they needed quickly. Continuous updates: Put in place a process for news, announcements, and training materials to remain current and relevant. The Results: Streamlined workflows through faster access to critical information. Strengthened collaboration by improving communication across teams. Supported ongoing development with easier access to training resources. The Impact: The hub improved operational efficiency and helped create a more connected workforce. Team members felt supported, engaged, and better equipped to focus on their core responsibilities. Previous Next Note: All projects mentioned are based on real experiences, with details adjusted to maintain confidentiality. Follow and Subscribe Site Policies Site map It starts with a spark , becomes a moment , turns into a decision , finds its purpose , and leads to change . Here’s where the journey unfolds! Where it all started and why does this journey matter? My Story Biography My Life Path What I Do? What fuels my work and How do I create impact? S|B Engine Own. Forge. Become. How I Work #IAmRemarkable Unwritten thoughts and unspoken stories … Until now! Unspoken Truths Insights to Lead This is bigger than one person. It’s about a lasting impact! Speak Up Design It How does this journey continue? And how to be part of it? Reach Out Successful Projects Testimonials Join us

Speak Up Your Voice, Your Way ... Speak Up All-Over Print Fanny Pack Use Your Voice Bags DIUYV00S02P0043 Sourcing Company Printful All-over print products are cut and hand-sewn by Printful’s in-house team. At Printful we only print items once an order is placed, resulting in less excess inventory compared to conventional manufacturing. All cut & sew products are made using CPSIA certified inks. Product Description Fanny packs are the ultimate accessory for people on the go. This customizable waist bag has the perfect size and everything you need, including an inside pocket for valuables and adjustable straps. It’s bound to become a favorite among festival-goers, tourists, and fashion trend enthusiasts. • 100% polyester • Fabric weight: 9 oz./yd.² (305 g/m²) • Water-resistant material • Dimensions: 6.5″ (16 cm) in height, 13″ (33 cm) in width, and 2¾″ (7 cm) in diameter • Capacity: 0.37 gallons (1.4 l) • Top zipper with 2 sliders • Small, customizable inner pocket • Inside label printed on the inside pocket • Silky lining and piped inside hems • 1¼″ (2.54 cm) wide adjustable straps with plastic strap regulators available in 2 sizes • Printed, cut, and hand-sewn by our expert in-house team Previous Next Speak Up Design It Catalog Pack It Catalog Speak Up Store FAQ Follow and Subscribe Site Policies Site map It starts with a spark , becomes a moment , turns into a decision , finds its purpose , and leads to change . Here’s where the journey unfolds! Where it all started and why does this journey matter? My Story Biography My Life Path What I Do? What fuels my work and How do I create impact? S|B Engine Own. Forge. Become. How I Work #IAmRemarkable Unwritten thoughts and unspoken stories … Until now! Unspoken Truths Insights to Lead This is bigger than one person. It’s about a lasting impact! Speak Up Design It How does this journey continue? And how to be part of it? Reach Out Successful Projects Testimonials Join us

AI and ML are not just about efficiency gains. When applied to order management, they create a scalable foundation for growth across markets. < Back Launching AI/ML Capabilities for Enhanced Order Management AI and ML are not just about efficiency gains. When applied to order management, they create a scalable foundation for growth across markets. The Challenge: Order management was still weighed down by manual steps. Each purchase order had to be read, keyed in, and checked, which slowed down processing and limited scalability. In markets where online business was already difficult due to government requirements or limited digital infrastructure, these inefficiencies became even more pronounced. The Turning Point: Artificial Intelligence and Machine Learning offered a way forward. Instead of treating orders as paperwork to be handled one by one, we could train models to process, check, and improve the workflow at scale. The opportunity was clear, and we started with the North American market. Our Approach: PO Assist development: Built the first AI/ML tool for purchase order assistance in Canada and the United States. The tool parsed purchase order PDFs, captured and filled required fields into the internal order management system, and ran initial quality checks. Yield improvement: Prioritized success rates for automated order processing in the first scoped phase. Scalability planning: Designed the model as a foundation for rollout in other regions once early success was proven. The Results: Achieved yield success rates more than 80% above the original goal . Reduced manual intervention in order processing, with models improving through continuous training. Established a framework that could be replicated and scaled globally. The Impact: Orders were processed faster, with fewer errors and higher customer satisfaction. Teams were able to step away from repetitive data entry and focus on tasks that required judgment and strategy. Previous Next Note: All projects mentioned are based on real experiences, with details adjusted to maintain confidentiality. Follow and Subscribe Site Policies Site map It starts with a spark , becomes a moment , turns into a decision , finds its purpose , and leads to change . Here’s where the journey unfolds! Where it all started and why does this journey matter? My Story Biography My Life Path What I Do? What fuels my work and How do I create impact? S|B Engine Own. Forge. Become. How I Work #IAmRemarkable Unwritten thoughts and unspoken stories … Until now! Unspoken Truths Insights to Lead This is bigger than one person. It’s about a lasting impact! Speak Up Design It How does this journey continue? And how to be part of it? Reach Out Successful Projects Testimonials Join us

Backlog is not just an administrative issue. With the right governance, it can be turned into unlocked cash and improved financial health. < Back Accelerating Cash Flow by Reducing Unbilled AR Backlog is not just an administrative issue. With the right governance, it can be turned into unlocked cash and improved financial health. The Challenge: Revenue was sitting in accounts receivable but not moving. A large backlog of unbilled AR slowed cash flow and weakened financial performance. Billing processes were fragmented, delays were frequent, and the lack of visibility made it difficult to hold anyone accountable. The Turning Point: It became clear that cash was locked not because of external issues, but because of how we managed the backlog. To unlock it, we needed a structured process, stronger governance, and rules that left no room for bottlenecks. Our Approach: Backlog management process: Designed and implemented a consistent process to clear unbilled AR. Reporting capabilities: Built reporting tools to give full visibility into unbilled amounts. Governance mechanisms: Established reviews and accountability checkpoints to keep progress on track. PO consolidation rules: Introduced structured rules that accelerated billing and reduced repeat delays. The Results: Delivered more than $250 million in accelerated cash within 3 months . Streamlined billing and invoicing processes, cutting delays. Strengthened collaboration across teams, with clearer roles and shared accountability. The Impact: Working Capital improved, demonstrated by a stronger Days Sales Outstanding (DSO) position. Teams felt the difference: instead of chasing problems, they had a clear process that showed immediate financial results. Previous Next Note: All projects mentioned are based on real experiences, with details adjusted to maintain confidentiality. Follow and Subscribe Site Policies Site map It starts with a spark , becomes a moment , turns into a decision , finds its purpose , and leads to change . Here’s where the journey unfolds! Where it all started and why does this journey matter? My Story Biography My Life Path What I Do? What fuels my work and How do I create impact? S|B Engine Own. Forge. Become. How I Work #IAmRemarkable Unwritten thoughts and unspoken stories … Until now! Unspoken Truths Insights to Lead This is bigger than one person. It’s about a lasting impact! Speak Up Design It How does this journey continue? And how to be part of it? Reach Out Successful Projects Testimonials Join us

Speak Up Your Voice, Your Way ... Speak Up adidas Sport Polo Shirt - Unisex Wear Your Voice Polos & Shirts DIWYV00S05P0012 Sourcing Company Adidas Adidas, one of the leading sports brands in the world, creates a wide variety of activewear. The brand’s sustainability practices include decreasing production material waste and reducing water and energy consumption. Product Description Freshen up your athletic wardrobe with the adidas Sport Polo Shirt, a top-notch blend of performance and style. Made from 100% recycled polyester piqué with a hydrophilic finish, this lightweight polo ensures you stay dry during workouts and daily activities. 100% recycled polyester piqué Fabric weight: 4.3 oz./yd.² (145.79 g/m²) Hydrophilic finish Relaxed fit Rib-knit collar with three-button placket Contrast adidas logo on the right sleeve Blank product sourced from Vietnam Disclaimer: This product has specific content guidelines. Previous Next Speak Up Design It Catalog Pack It Catalog Speak Up Store FAQ Follow and Subscribe Site Policies Site map It starts with a spark , becomes a moment , turns into a decision , finds its purpose , and leads to change . Here’s where the journey unfolds! Where it all started and why does this journey matter? My Story Biography My Life Path What I Do? What fuels my work and How do I create impact? S|B Engine Own. Forge. Become. How I Work #IAmRemarkable Unwritten thoughts and unspoken stories … Until now! Unspoken Truths Insights to Lead This is bigger than one person. It’s about a lasting impact! Speak Up Design It How does this journey continue? And how to be part of it? Reach Out Successful Projects Testimonials Join us

Data hidden in silos is a liability. Consolidating it into structured insights turns it into an asset that drives execution, collaboration, and stronger results. < Back Transforming Siloed Data into Structured Insights with AR Ledger Assistant Data hidden in silos is a liability. Consolidating it into structured insights turns it into an asset that drives execution, collaboration, and stronger results. The Challenge: Accounts Receivable data was scattered across systems, leaving analysts without a full picture. Without structured insights, AR teams relied on manual processes that were slow, error-prone, and incomplete. Negotiations with customers suffered because analysts lacked the 360 view needed to build consistent partnerships and make informed decisions. At the same time, the broader transformation program promised future solutions but would not deliver full capabilities for some time. The Turning Point: We could not wait for long-term transformation alone. A practical tool was needed to consolidate data, provide structured insights, and equip analysts to perform better in the present while preparing for what was coming. Our Approach: Agile development: Delivered new features continuously, aligned with the overall transformation roadmap. Comprehensive insights: Built capabilities covering credit risk scoring, invoicing portal alignment, offset opportunities, open cash, account activities, and order management summaries. Cross-functional use: Designed the solution for both AR teams and other functions, ensuring transparency and modularity with minimal interdependencies. The Results: Enabled structured insights that directly improved operational execution. Reduced time spent gathering and cleaning data. Improved transparency across teams, leading to stronger cross-functional collaboration. The Impact: AR performance improved, risks were reduced, and financial health strengthened. Teams benefited from having reliable insights at hand, allowing them to step into negotiations with confidence and clarity. Previous Next Note: All projects mentioned are based on real experiences, with details adjusted to maintain confidentiality. Follow and Subscribe Site Policies Site map It starts with a spark , becomes a moment , turns into a decision , finds its purpose , and leads to change . Here’s where the journey unfolds! Where it all started and why does this journey matter? My Story Biography My Life Path What I Do? What fuels my work and How do I create impact? S|B Engine Own. Forge. Become. How I Work #IAmRemarkable Unwritten thoughts and unspoken stories … Until now! Unspoken Truths Insights to Lead This is bigger than one person. It’s about a lasting impact! Speak Up Design It How does this journey continue? And how to be part of it? Reach Out Successful Projects Testimonials Join us