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Implementing AI/ML in order management significantly enhances efficiency and sets the foundation for scalable growth. < Back Launching AI/ML Capabilities for Enhanced Order Management Implementing AI/ML in order management significantly enhances efficiency and sets the foundation for scalable growth. The Challenge: Order management processes were manual and time-consuming, limiting scalability and efficiency. There was a need to leverage technology to automate and improve success rates in order processing, especially for segments where doing business online is challenged by public government requirements or very limited capabilities in some specific markets. The Turning Point: The introduction of Artificial Intelligence (AI) and Machine Learning (ML) capabilities presented an opportunity to revolutionize order management, starting with the North American market. Our Approach: PO Assist Development: Launched the first AI/ML tool for purchase order assistance in Canada and the United States, parsing through the Purchase Order PDF, capturing, and filling the required fields in the company internal Order Management tool and executing the first quality checks with findings. Yield Improvement: Focused on increasing the success rates of automated order processing journey and steps scoped in the first phase. Scalability Planning: Set the stage for expansion to other regions based on initial success. The Results: High Success Rates: Improved yield success rates to over 80% higher than the original goal. Operational Efficiency: Reduced manual intervention in order processing with ongoing model training. Foundation for Expansion: Created a replicable model for other regions. The Impact: The organization experienced faster order processing, reduced errors, and increased customer satisfaction. Employees could focus on more strategic tasks rather than manual data entry. Previous Next Note: All projects mentioned are based on real experiences, with details adjusted to maintain confidentiality. Services Strategic Partnership On The Ground Support Operational Excellence Learning & Development Cultural Transformation Store Speak Up Collection Design your Item Our Merch Your Orders Contact Us Membership Blog Articles Podcast Series #IAmRemarkable Download Hub About us Reach out Career Site Guide

Proactive customer advocacy enhances satisfaction and reduces operational costs. < Back Enhancing Customer Advocacy Through Proactive Operations Proactive customer advocacy enhances satisfaction and reduces operational costs. The Challenge: Customer issues were often addressed reactively, leading to dissatisfaction and increased costs. There was a need to proactively eliminate and prevent issues to improve customer experience. The Turning Point: Establishing a team focused on customer advocacy operations aimed to shift from reactive to proactive support. Our Approach: Team structure: Established operational project managers aligned to a portfolio of customers. Cross-Functional Engagement: Fostered partnerships across departments. Process Failure Identification: Proactively identified and addressed process failures. Predictive Support Enablement: Developed early warning systems using business and data intelligence. The Results: Revenue Supported: Managed $1.9 billion in revenue. Cost Savings: Achieved $1.3 million in cost savings. Reactive Support Reduction: Decreased reactive support to 8% , surpassing the 10% target. The Impact: Customers experienced fewer issues and greater satisfaction. The organization reduced costs and improved operational efficiency. Previous Next Note: All projects mentioned are based on real experiences, with details adjusted to maintain confidentiality. Services Strategic Partnership On The Ground Support Operational Excellence Learning & Development Cultural Transformation Store Speak Up Collection Design your Item Our Merch Your Orders Contact Us Membership Blog Articles Podcast Series #IAmRemarkable Download Hub About us Reach out Career Site Guide

Focusing on process and quality assurance drives significant cost savings and operational improvements. < Back Optimizing Processes and Quality Assurance for Operational Efficiency Focusing on process and quality assurance drives significant cost savings and operational improvements. The Challenge: Inefficient Order to Cash (OTC) processes led to increased costs and subpar customer experiences. There was a need to identify and resolve systemic issues affecting quality and efficiency at the source. The Turning Point: Establishing a dedicated team to focus on process optimization and quality assurance was essential to drive improvements using industry quality frameworks. Our Approach: Operating Model Implementation: Developed and enforced a consistent operating model for project managers as well as process and quality engineers.. Issue Resolution: Identified and resolved systemic and systematic issues handling each one via standard quality framework. Operational Governance: Established governance structure to ensure adherence to processes cross functionally. Digital Readiness: Prepared the organization for digital transformation initiatives ensuring the foundation and infrastructure are and remain scalable. The Results: Cost Savings: Enabled over $100 million in cost savings. Efficiency Improvement: Reduced project manager resources utilization by 30% . Enhanced Quality: Improved processes led to higher quality outputs and customer satisfaction. The Impact: The organization operated more efficiently, reduced costs, and delivered better experiences to customers. Employees benefited from clearer processes and reduced workload. Previous Next Note: All projects mentioned are based on real experiences, with details adjusted to maintain confidentiality. Services Strategic Partnership On The Ground Support Operational Excellence Learning & Development Cultural Transformation Store Speak Up Collection Design your Item Our Merch Your Orders Contact Us Membership Blog Articles Podcast Series #IAmRemarkable Download Hub About us Reach out Career Site Guide

Automating complex data processes can result in substantial time savings and improved accuracy. < Back Streamlining Invoice Portal Comparisons Across Major ERPs Automating complex data processes can result in substantial time savings and improved accuracy. The Challenge: Collectors spent approximately 2 hours executing multiple steps to compare invoices across different portals, involving data extraction and cleaning for 250 accounts in three major ERPs. The workload was also impacting the expansion of onboarding additional accounts to a more digital way of doing business. The Turning Point: To improve efficiency, there was a need to eliminate the cumbersome data extraction phase and simplify the comparison process. Our Approach: Automation Solution: Developed a tool to automate data extraction and comparison. Process Simplification: Reduced the number of steps required by collectors. Scalability: Designed to handle a large number of accounts efficiently, preparing for the second phase that utilizes API connections. The Results: Significant Time Savings: Saved approximately 9,000 hours per year across the team. Improved Accuracy: Reduced errors from manual data handling. Enhanced Efficiency: Collectors could focus on customer engagement rather than administrative tasks. The Impact: The organization experienced improved operational efficiency, leading to better performance and employee satisfaction. Previous Next Note: All projects mentioned are based on real experiences, with details adjusted to maintain confidentiality. Services Strategic Partnership On The Ground Support Operational Excellence Learning & Development Cultural Transformation Store Speak Up Collection Design your Item Our Merch Your Orders Contact Us Membership Blog Articles Podcast Series #IAmRemarkable Download Hub About us Reach out Career Site Guide

Investing in comprehensive training empowers employees and drives organizational success. < Back Revamping Training Programs to Empower Team Members Investing in comprehensive training empowers employees and drives organizational success. The Challenge: The existing foundational training for new hires was outdated with all the transformation initiatives the business is going through, leading to inconsistencies and a steep learning curve. Continuous learning opportunities were limited, affecting team performance and engagement as well as knowledge management that support the upcoming changes. The Turning Point: Recognizing the need for comprehensive training, we aimed to revamp the onboarding process and establish ongoing learning initiatives. Our Approach: Training Program Revamp: Updated content delivery and onboarding planning in partnership with the training team. Continuous Learning Components: Developed modules on processes and operating models for high-impact activities. Created playbooks and work instructions for team members and leaders. Consistency and Alignment: Ensured training materials aligned across all levels. The Results: Improved Onboarding: Enhanced effectiveness of new hire training. Continuous Development: Established a culture of ongoing learning. Operational Consistency: Achieved better alignment and reduced errors. The Impact: Team members felt more supported and capable, leading to increased job satisfaction and retention. The organization benefited from improved performance and a stronger, more cohesive team. Previous Next Note: All projects mentioned are based on real experiences, with details adjusted to maintain confidentiality. Services Strategic Partnership On The Ground Support Operational Excellence Learning & Development Cultural Transformation Store Speak Up Collection Design your Item Our Merch Your Orders Contact Us Membership Blog Articles Podcast Series #IAmRemarkable Download Hub About us Reach out Career Site Guide

Digital transformation in OTC processes enhances efficiency, accuracy, and customer satisfaction, driving overall business success. < Back Leading Digital Transformation in Order to Cash Operations Digital transformation in OTC processes enhances efficiency, accuracy, and customer satisfaction, driving overall business success. The Challenge: The organization faced friction in its Order to Cash (OTC) journey due to outdated processes and a lack of standardization. This hindered cash flow, delayed invoicing, and affected customer satisfaction. The Turning Point: Recognizing the need for modernization, leadership sought to reduce friction and streamline OTC processes through digital transformation, aiming to enhance efficiency and customer experience. Our Approach: Global 4DX Governance: Implemented the Four Disciplines of Execution (4DX) to focus on wildly important goals. Data Definition & Analysis: Standardized data definitions to ensure consistency across systems. Systems & Tools Optimization: Integrated advanced tools to automate and streamline processes. Process Standardization: Established uniform procedures across global operations. The Results: Improved Post-Order Hold: Increased efficiency by +3.3% , reaching 92% in post-order processing. Enhanced Invoicing Accuracy: Achieved 90% accuracy in invoicing. Operational Efficiency: Reduced delays and errors, leading to faster cash conversion cycles. The Impact: The digital transformation led to smoother operations, improved cash flow, and higher customer satisfaction. Employees benefited from clearer processes and reduced manual workload. Previous Next Note: All projects mentioned are based on real experiences, with details adjusted to maintain confidentiality. Services Strategic Partnership On The Ground Support Operational Excellence Learning & Development Cultural Transformation Store Speak Up Collection Design your Item Our Merch Your Orders Contact Us Membership Blog Articles Podcast Series #IAmRemarkable Download Hub About us Reach out Career Site Guide

Automating routine data processes frees up valuable time for teams to focus on higher-impact activities. < Back Automating Re-invoicing Work Distribution for Enhanced Productivity Automating routine data processes frees up valuable time for teams to focus on higher-impact activities. The Challenge: The daily activity of downloading and structuring the requests submitted data from multiple channels consumed 60-90 minutes each day, with times during closing months and quarters having to do it twice or more. The Turning Point: To reduce time spent on repetitive tasks and improve efficiency, automation of the work distribution workflow was necessary. Our Approach: Automation Development: Implemented a solution to automate data extraction and structuring. Process Improvement: Simplified allocation of tasks while maintaining single ownership for ongoing requests.. Scalability: Designed the system to support multiple regions and increased demand during end-of-quarter periods. The Results: Time Savings: Reduced daily processing time by 60-90 minutes . Enhanced Productivity: Allowed team members to focus on more strategic tasks. Improved Accuracy: Minimized errors from manual data handling. The Impact: The organization saw increased operational efficiency and better resource allocation, leading to improved service levels. Previous Next Note: All projects mentioned are based on real experiences, with details adjusted to maintain confidentiality. Services Strategic Partnership On The Ground Support Operational Excellence Learning & Development Cultural Transformation Store Speak Up Collection Design your Item Our Merch Your Orders Contact Us Membership Blog Articles Podcast Series #IAmRemarkable Download Hub About us Reach out Career Site Guide

Effective backlog management and governance can unlock significant cash flow and improve financial health. < Back Accelerating Cash Flow by Reducing Unbilled AR Effective backlog management and governance can unlock significant cash flow and improve financial health. The Challenge: A significant amount of revenue was tied up in unbilled accounts receivable (AR), affecting cash flow and financial performance. Existing processes were inefficient, leading to delays in billing and invoicing. The Turning Point: To unlock cash flow, the organization needed to implement a new backlog management process and establish governance to expedite billing. Our Approach: Backlog Management Process: Developed and implemented a new process for managing unbilled AR. Reporting Capabilities: Enhanced reporting to provide visibility into unbilled amounts. Governance Implementation: Established regular reviews and accountability mechanisms. PO Consolidation Rules: Introduced rules to systematically drive faster billing and invoicing. The Results: Accelerated Cash Flow: Delivered over $250 million in accelerated cash in 3 months. Improved Processes: Streamlined billing and invoicing, reducing delays. Team Collaboration: Strengthened cross-functional teamwork. The Impact: In addition to a positive Working Capital impact that was demonstrated by an improvement in the company DSO, the financial position and operational efficiency were on point. Teams felt empowered by the clear processes and saw the tangible impact of their efforts. Previous Next Note: All projects mentioned are based on real experiences, with details adjusted to maintain confidentiality. Services Strategic Partnership On The Ground Support Operational Excellence Learning & Development Cultural Transformation Store Speak Up Collection Design your Item Our Merch Your Orders Contact Us Membership Blog Articles Podcast Series #IAmRemarkable Download Hub About us Reach out Career Site Guide

Automating routine communications can enhance efficiency and improve financial outcomes without sacrificing personalization. < Back Automating Dunning Letters for Small Invoices Automating routine communications can enhance efficiency and improve financial outcomes without sacrificing personalization. The Challenge: Managing a high volume of small-value invoices was overwhelming due to the manual process of sending individual dunning letters. This time-consuming task limited the team's ability to cover all outstanding accounts, impacting cash flow and customer relationships. The Turning Point: Recognizing the inefficiency, we sought to automate the process to maximize coverage and improve operational efficiency without compromising personalization. Our Approach: Automation Implementation: Developed a VBA/Macro solution to send bulk personalized emails adhering to dunning letter standards. Process Integration: Ensured seamless integration with existing workflows. Training: Provided team training for managing and adjusting the system as needed. The Results: Increased Coverage: Sent approximately 150 personalized letters per month with minimal manual effort. Time Savings: Saved around 12.5 hours per month , totaling over $7,500 per year in productivity gains. Improved Cash Flow: Accelerated collections from small invoices, positively impacting cash flow. The Impact: Team members could focus on higher-priority tasks, enhancing overall productivity. Customers received timely communications, improving relationships and reducing overdue accounts. Previous Next Note: All projects mentioned are based on real experiences, with details adjusted to maintain confidentiality. Services Strategic Partnership On The Ground Support Operational Excellence Learning & Development Cultural Transformation Store Speak Up Collection Design your Item Our Merch Your Orders Contact Us Membership Blog Articles Podcast Series #IAmRemarkable Download Hub About us Reach out Career Site Guide

Automating customer-specific processes can significantly improve efficiency and client satisfaction. < Back Optimizing Order Management Processes with Power Automate Automating customer-specific processes can significantly improve efficiency and client satisfaction. The Challenge: For a major global customer, the contractual requirements mandate a very specific order management activities with very unique processing instructions that are received four times a day from this customer. Each file required 30-40 minutes, involving manual steps that were time-consuming and prone to delays. The Turning Point: To improve efficiency and reduce processing times, automating the activities from file reception to submission was essential. Our Approach: Power Automate Implementation: Developed a flow to automate the booking instruction process. Process Optimization: Reduced manual steps and processing time. Integration: Ensured compatibility with existing systems and workflows. The Results: Time Savings: Reduced processing time by approximately 30 minutes per file . Increased Efficiency: Allowed for quicker response times to customer needs. Improved Accuracy: Minimized errors from manual data handling. The Impact: Enhanced customer satisfaction due to faster processing and improved operational efficiency, freeing up team members for other tasks. Previous Next Note: All projects mentioned are based on real experiences, with details adjusted to maintain confidentiality. Services Strategic Partnership On The Ground Support Operational Excellence Learning & Development Cultural Transformation Store Speak Up Collection Design your Item Our Merch Your Orders Contact Us Membership Blog Articles Podcast Series #IAmRemarkable Download Hub About us Reach out Career Site Guide

Exceeding service level agreements strengthens customer relationships and drives business growth. < Back Achieving Excellence in Customer Supply Chain SLA Management Exceeding service level agreements strengthens customer relationships and drives business growth. The Challenge: Meeting contractual manufacturing and delivery service levels for Fortune Global 500 clients was challenging. Delays affected customer satisfaction and incurred fees based on service level agreements (SLAs). The Turning Point: To improve service levels and customer satisfaction, the organization needed to enhance operational management and supply chain readiness. Our Approach: Regional Support Rollout: Expanded support across regions to meet global client needs. Operational Management: Streamlined processes to meet SLA commitments. Contract Negotiation: Worked closely with clients to align expectations and terms. Customer Business Reviews: Regularly reviewed performance and areas for improvement. Supply Chain Readiness: Ensured the supply chain was equipped to meet demands. The Results: Significant Growth: Achieved 250% year-over-year growth . Improved Customer Satisfaction: Increased customer Net Promoter Score (cNPS) by 10 points . SLA Achievement: Met or exceeded contractual service levels, avoiding penalties. The Impact: Customers experienced reliable service, leading to stronger relationships and repeat business. The organization enhanced its reputation for excellence in supply chain management. Previous Next Note: All projects mentioned are based on real experiences, with details adjusted to maintain confidentiality. Services Strategic Partnership On The Ground Support Operational Excellence Learning & Development Cultural Transformation Store Speak Up Collection Design your Item Our Merch Your Orders Contact Us Membership Blog Articles Podcast Series #IAmRemarkable Download Hub About us Reach out Career Site Guide

Consolidating data into structured insights empowers organizations to optimize operations and make informed decisions. < Back Transforming Siloed Data into Structured Insights with AR Ledger Assistant Consolidating data into structured insights empowers organizations to optimize operations and make informed decisions. The Challenge: Accounts Receivable (AR) data was siloed, making it difficult to gain structured insights and augment operational execution. Manual processes were inefficient and prone to errors with an increased need of having a 360 view of the account information in order to drive a consistent partnerships cross functionally and equip AR Analysts with elements that improve their position when negotiating with customers . The Turning Point: Creating a comprehensive tool to consolidate data and provide actionable insights was essential for improving AR operations, especially that the team is going through a multi-phased transformation that will solve the challenge but will only deliver a fully operational capability later on. Our Approach: Agile Development: Employed an agile approach to continuously implement new features aligned with the structural transformation strategy. Comprehensive Insights: Covered areas such as credit risk scoring, customer invoicing portal alignment, offset opportunities, open cash, account activities, and order management summaries. Cross-Functional Use: Ensured the data was used both internally and cross-functionally, enhancing transparency and accuracy. And making it modular with minimal inter-dependencies. The Results: Enhanced Operational Execution: Provided structured insights to improve decision-making. Efficiency Gains: Reduced time spent on manual data gathering and analysis. Improved Transparency: Fostered better collaboration across departments. The Impact: The organization improved its AR performance, reduced risks, and enhanced overall financial health. Teams benefited from accessible, accurate information. Previous Next Note: All projects mentioned are based on real experiences, with details adjusted to maintain confidentiality. Services Strategic Partnership On The Ground Support Operational Excellence Learning & Development Cultural Transformation Store Speak Up Collection Design your Item Our Merch Your Orders Contact Us Membership Blog Articles Podcast Series #IAmRemarkable Download Hub About us Reach out Career Site Guide