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Automating customer-centric processes enhances satisfaction and operational efficiency, leading to better financial outcomes. < Back Streamlining Mass Individual Invoices for Enhanced Customer Engagement Automating customer-centric processes enhances satisfaction and operational efficiency, leading to better financial outcomes. The Challenge: Customers requiring single invoices in their ERP systems instead of consolidated PDFs faced delays, impacting satisfaction and payment timelines. Collectors spent excessive time preparing individual invoices manually. The Turning Point: To improve customer experience and reduce manual workload, an efficient solution was needed to automate the preparation and distribution of individual invoices. Our Approach: VBA/Macro Development: Created a tool to automate the generation and emailing of individual invoices. Process Optimization: Eliminated repetitive prep cycles for collectors. Cross-Functional Utilization: Extended usage to the invoicing team for broader impact. The Results: Efficiency Gains: Processed approximately 800 invoices per week efficiently. Time Savings: Significantly reduced manual effort for collectors and invoicing team. Enhanced Customer Satisfaction: Improved engagement by meeting customer invoicing preferences. The Impact: The organization experienced faster payment cycles and strengthened customer relationships due to improved responsiveness and professionalism. Previous Next Note: All projects mentioned are based on real experiences, with details adjusted to maintain confidentiality. Services Strategic Partnership On The Ground Support Operational Excellence Learning & Development Cultural Transformation Store Speak Up Collection Design your Item Our Merch Your Orders Contact Us Membership Blog Articles Podcast Series #IAmRemarkable Download Hub About us Reach out Career Site Guide

Streamlining data-intensive tasks through automation significantly enhances operational efficiency. < Back Optimizing Invoice Downloads with Omega Automation Streamlining data-intensive tasks through automation significantly enhances operational efficiency. The Challenge: Downloading large numbers of invoices for detailed reconciliation and accuracy checks was time-consuming and error-prone, especially for accounts doing business across multiple regions. The same accounts sometimes are still progressing in their digital transformation and their current capabilities are preventing an automatic upload requiring a manual execution. The Turning Point: A need arose to reduce the time and effort required for invoice downloads to improve efficiency and reduce the risk of errors. Our Approach: Automation Implementation: Developed an automated solution that integrates with the existing Omega structure to expedite invoice downloads. Process Improvement: Streamlined the task, reducing the time per invoice with automated steps: downloading, saving, naming, and organizing completed without efforts. Multi-Region Support: Ensured the solution catered to multiple regions for broader impact. The Results: Time Reduction: Decreased download time to 8 seconds per invoice from 16 seconds , effectively doubling efficiency. Error Minimization: Reduced the likelihood of mistakes associated with manual downloads. Improved Workflow: Enhanced the speed of reconciliation processes and portal uploads. The Impact: Teams could process invoices faster, leading to timely reconciliations and improved relationships with partners and clients. Previous Next Note: All projects mentioned are based on real experiences, with details adjusted to maintain confidentiality. Services Strategic Partnership On The Ground Support Operational Excellence Learning & Development Cultural Transformation Store Speak Up Collection Design your Item Our Merch Your Orders Contact Us Membership Blog Articles Podcast Series #IAmRemarkable Download Hub About us Reach out Career Site Guide

Structured data and efficient governance processes empower leaders to focus on strategic objectives and drive team success. < Back Enhancing Operational Governance Through Structured Data and Insights Structured data and efficient governance processes empower leaders to focus on strategic objectives and drive team success. The Challenge: Tracking top accounts in North America for collections was complex and time-consuming. Leaders spent excessive time on administrative tasks rather than focusing on targets and team support. The Turning Point: To improve efficiency, there was a need for a structured, accurate, and reliable system to streamline the tracking process and foster data-driven decision-making. Our Approach: Structured Data Provision: Leveraged analytics to provide a single source of truth. Automation: Eliminated manual selection by frontline leaders. Digital Technologies: Utilized internal tools with existing licensing for real-time monitoring. Governance Strategy: Developed and structured the rollout plan for teams. The Results: Time Savings: Leaders saved approximately 1 hour daily , allowing more focus on strategic tasks. Increased Accountability: Real-time progress tracking led to quicker decision-making. Improved Data Trust: Enhanced trust in data-driven insights. The Impact: Teams experienced increased responsiveness and a greater sense of accountability. The organization achieved its goal of #BestEver performance. Previous Next Note: All projects mentioned are based on real experiences, with details adjusted to maintain confidentiality. Services Strategic Partnership On The Ground Support Operational Excellence Learning & Development Cultural Transformation Store Speak Up Collection Design your Item Our Merch Your Orders Contact Us Membership Blog Articles Podcast Series #IAmRemarkable Download Hub About us Reach out Career Site Guide

Targeted communication campaigns can effectively change customer behaviors, leading to operational and financial improvements. < Back Accelerating Cash Collection with ACH Payment Campaigns Targeted communication campaigns can effectively change customer behaviors, leading to operational and financial improvements. The Challenge: Customers paying via checks caused delays in cash collection and application, particularly during closing times. Manually reaching out to promote ACH payments was inefficient and time-consuming. The Turning Point: The need to accelerate cash flow and reduce processing times prompted the search for an automated solution to encourage customers to switch to ACH payments. Our Approach: Bulk Personalized Emails: Leveraged VBA/Macro to send individualized emails to Accounts Payable contacts. Targeted Messaging: Highlighted benefits of ACH payments to customers. Data Management: Managed a database of over 50,000 customer emails for the campaign. The Results: Increased ACH Adoption: Notable shift of customers from check to ACH payments. Time Savings: Reduced manual outreach efforts significantly. Faster Cash Application: Improved cash flow due to quicker payment processing. The Impact: The organization benefited from reduced payment processing times and improved liquidity. Customers appreciated the convenience, enhancing overall satisfaction. Previous Next Note: All projects mentioned are based on real experiences, with details adjusted to maintain confidentiality. Services Strategic Partnership On The Ground Support Operational Excellence Learning & Development Cultural Transformation Store Speak Up Collection Design your Item Our Merch Your Orders Contact Us Membership Blog Articles Podcast Series #IAmRemarkable Download Hub About us Reach out Career Site Guide

Cookies Policy Previous Next Jan 29, 2025 Soufiane Boudarraja 1. Introduction This Cookies Policy explains what cookies are, how we use them on our websites, and how you can manage your cookie preferences. By continuing to use our websites, you consent to the use of cookies as described in this policy. For more details on how we process your personal data, please refer to our Privacy Policy. 2. Interpretation and Definitions 2.1 Interpretation Capitalized words have specific meanings under these definitions. 2.2 Definitions • Company ("We," "Us," "Our") refers to Soufiane Boudarraja. • Websites refer to the following domains: ○ soufbouda.com ○ soufiane-boudarraja.com ○ soufianeboudarraja.com ○ consultingbysb.com ○ boudarraja.com ○ and any other websites owned and operated by the Company. • Cookies are small files placed on your device that store data about your browsing activity. • You refers to the individual accessing or using the Websites. 3. How We Use Cookies We use cookies and similar tracking technologies to enhance user experience, analyze traffic, and improve website functionality. 3.1 Types of Cookies We Use 1. Necessary Cookies (Essential) ○ Required for the operation of the Websites. ○ Example: Authentication and security-related cookies. 2. Functional Cookies ○ Enable personalization, such as language preferences. ○ Improve user experience by remembering settings. 3. Analytical/Performance Cookies ○ Help us understand how visitors interact with the Websites. ○ Example: Google Analytics tracking cookies. 4. Advertising/Marketing Cookies ○ Used to show relevant ads and measure their effectiveness. ○ Example: Facebook Pixel and Google Ads tracking cookies. 4. Your Choices Regarding Cookies You can control and manage cookies in several ways: 4.1 Managing Cookies in Your Browser Most web browsers allow you to: Delete cookies from your browser history. Block cookies from being stored on your device. Set notifications before accepting cookies. To manage cookies, follow the instructions provided by your browser: Google Chrome: Chrome Support Mozilla Firefox: Mozilla Support Safari: Apple Support Microsoft Edge: Microsoft Support Disabling cookies may impact the functionality of our Websites. 5. GDPR & CCPA Compliance We comply with the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA) by providing transparent information about our use of cookies. For Users in the European Union (EU): • You have the right to opt out of non-essential cookies at any time. • We provide a Cookie Consent Banner where you can manage preferences. For Users in California (CCPA): • You can request that your personal data is not sold or shared. • You can manage cookie preferences via our Do Not Sell My Personal Information link . To exercise these rights, please contact us at soufianeboudarraja.com/contact 6. Third-Party Cookies Some cookies on our Websites are set by third-party services we use, including: • Google Analytics (for performance tracking) • Facebook Pixel (for advertising) • Wix Payments (for secure transactions) We are not responsible for third-party cookie policies. Please review their policies for more details. 7. Updates to This Cookies Policy We may update this Cookies Policy from time to time. Any changes will be: • Posted on this page, and • Communicated via a notice on our Websites (if significant). 8. Contact Information If you have any questions regarding this Cookies Policy, please contact us: soufianeboudarraja.com/contact

Acceptable Use Policy (AUP) Previous Next Jan 29, 2025 Soufiane Boudarraja 1. Introduction This Acceptable Use Policy ("AUP") outlines the rules and guidelines for using the websites owned and operated by Soufiane Boudarraja ("Company," "We," "Us," or "Our"). By accessing or using our websites, You agree to comply with this AUP. Failure to comply with this policy may result in suspension or termination of access to our services and potential legal action where applicable. For further details on our terms of service, please refer to our Terms and Conditions and Privacy Policy . 2. Prohibited Activities Users must not engage in any of the following activities when using our websites: 2.1 Illegal or Unlawful Activities Using the websites for any purpose that violates laws or regulations. Engaging in or promoting fraud, identity theft, or other illegal activities . 2.2 Harassment, Hate Speech, and Threats Posting or distributing content that promotes violence, hate speech, discrimination, or harassment . Threatening, intimidating, or bullying others. 2.3 Spamming, Phishing, and Misrepresentation Sending unsolicited bulk messages, spam, or phishing attempts through our websites. Impersonating another person or entity, including misrepresenting affiliations. 2.4 Malware, Hacking, and Unauthorized Access Uploading, transmitting, or distributing viruses, malware, or harmful code . Attempting to gain unauthorized access to our systems, servers, or networks. Interfering with or disrupting the security or functionality of the websites. 2.5 Intellectual Property Infringement Uploading, sharing, or distributing content that infringes copyright, trademarks, or intellectual property rights . Using our trademarks or copyrighted content without authorization. 2.6 Inappropriate or Offensive Content Posting, sharing, or linking to content that is obscene, defamatory, or misleading . Promoting illegal or unethical behavior. 2.7 Privacy Violations and Data Collection Collecting, storing, or sharing personal data of others without their consent . Violating GDPR, CCPA, or other privacy laws through improper data collection. 2.8 Disruption of Services Engaging in activities that overburden, disrupt, or interfere with website functionality . Attempting to circumvent security measures, access controls, or system protections. 3. User Responsibilities By using our websites, You agree to: Respect other users and refrain from abusive or discriminatory behavior . Protect Your account credentials and notify Us of any unauthorized access . Comply with all applicable laws and regulations when using Our services. 4. Enforcement and Consequences We reserve the right to take action against violations of this AUP, including: Issuing Warnings – A formal notice regarding a violation. Temporary Suspension – Restricting access to our websites for a limited period. Permanent Termination – Banning users who repeatedly violate this policy. Legal Action – Pursuing legal remedies for serious violations. Our decision regarding enforcement actions is final and at Our sole discretion. 5. Reporting Violations If You encounter any prohibited activities or policy violations , You may report them to Us at: contact@soufianeboudarraja.com We will investigate all reports and take appropriate action as necessary. 6. Changes to This Acceptable Use Policy We reserve the right to modify or update this AUP at any time. If changes are made, We will: Post the revised policy on this page , and Provide a notice on Our websites (if significant changes occur). 7. Contact Information For questions regarding this Acceptable Use Policy, please contact us at: contact@soufianeboudarraja.com

Disclaimer Previous Next Jan 29, 2025 Soufiane Boudarraja 1. Introduction This Disclaimer outlines the limitations of liability, the scope of information provided, and the responsibilities of users when accessing and using our websites. By using our websites, You acknowledge that You have read, understood, and agreed to this Disclaimer. If You do not agree, You should refrain from using the Websites. For further legal policies, please refer to our Privacy Policy and Terms and Conditions . 2. Interpretation and Definitions 2.1 Interpretation Words with capitalized initials have defined meanings under this Disclaimer. These definitions apply regardless of whether the terms appear in singular or plural form. 2.2 Definitions Company ("We," "Us," "Our") refers to Soufiane Boudarraja . Websites refer to the following domains: soufbouda.com soufiane-boudarraja.com soufianeboudarraja.com consultingbysb.com boudarraja.com and any other websites owned and operated by the Company. You refers to the individual accessing or using the Websites. 3. General Disclaimer The information provided on the Websites is for general informational purposes only . The Company assumes no responsibility for errors or omissions in the content of the Websites. The Company makes no warranties, express or implied, regarding the accuracy, reliability, or completeness of the information on the Websites. You acknowledge that any reliance on the information available on the Websites is at your own risk . 4. No Professional or Legal Advice The information provided on the Websites does not constitute legal, financial, business, medical, or other professional advice. You should not act or refrain from acting based on the information available on the Websites without seeking professional advice . The Company is not liable for any decisions made based on the content of the Websites. 5. External Links Disclaimer The Websites may contain links to third-party websites that are not owned, controlled, or operated by the Company . The Company does not guarantee the accuracy, relevance, timeliness, or completeness of any content on external websites. The inclusion of external links does not imply endorsement or affiliation . The Company is not responsible for any damages arising from the use of third-party websites. 6. Errors and Omissions Disclaimer The content of the Websites is intended to provide general guidance, and while We make reasonable efforts to ensure accuracy, errors and omissions may occur . Laws, rules, and regulations are subject to change , and there may be delays or inaccuracies in updates. The Company is not responsible for errors, omissions, or any consequences arising from the use of the Websites . 7. Fair Use Disclaimer The Websites may contain copyrighted material that has not been specifically authorized by the copyright owner. The Company uses such material for purposes including criticism, comment, news reporting, teaching, scholarship, and research as permitted under Section 107 of the U.S. Copyright Act (Fair Use). If You believe that any content on the Websites infringes on Your copyright, please contact Us. 8. Views Expressed Disclaimer The Websites may contain opinions and views expressed by authors, contributors, or users. These do not necessarily reflect the official policy or position of the Company. The Company is not responsible for any statements made by third parties on the Websites. User-generated content, including comments, blog posts, and discussions, represents the sole responsibility of the author . 9. No Responsibility Disclaimer The Websites do not provide legal, accounting, tax, or other professional services . The information is provided "as is," without warranty of any kind , either express or implied. The Company shall not be liable for any special, direct, indirect, consequential, or incidental damages arising out of or in connection with the use of the Websites. If You require legal or professional advice , consult a qualified professional . 10. Use at Your Own Risk Disclaimer The Company does not warrant that the Websites are free of viruses or harmful components . Users are responsible for implementing security measures to protect their devices and data. The Company shall not be liable for any loss or damage resulting from security breaches, cyber-attacks, or technical failures. By using the Websites, You agree to do so at Your own risk . 11. Changes to This Disclaimer We reserve the right to update or modify this Disclaimer at any time. If We make significant changes, We will: Post an updated version on this page . Notify users via a notice on the Websites (if applicable). Your continued use of the Websites after any modifications constitutes acceptance of the revised Disclaimer. 12. Contact Information If You have any questions regarding this Disclaimer, please contact: soufianeboudarraja.com/contact

Digital Millennium Copyright Act (DMCA) Policy Previous Next Jan 29, 2025 Soufiane Boudarraja 1. Introduction Soufiane Boudarraja respects the intellectual property rights of others and expects users of our websites to do the same. This DMCA Policy outlines our procedures for addressing claims of copyright infringement under the Digital Millennium Copyright Act (DMCA), 17 U.S.C. § 512 . If You believe that any content on our websites infringes upon Your copyrighted work , You may submit a DMCA takedown request as detailed below. 2. Interpretation and Definitions 2.1 Interpretation Words with capitalized initials have defined meanings under this DMCA Policy. These definitions apply regardless of whether the terms appear in singular or plural form. 2.2 Definitions Company ("We," "Us," "Our") refers to Soufiane Boudarraja . Websites refer to the following domains: soufbouda.com soufiane-boudarraja.com soufianeboudarraja.com consultingbysb.com boudarraja.com and any other websites owned and operated by the Company. Copyright Owner refers to the individual or entity that holds the legal rights to copyrighted content. Infringing Material refers to content that is alleged to be violating copyright laws. 3. DMCA Takedown Request (Notice of Alleged Infringement) If You believe that Your copyrighted work has been copied, distributed, or displayed in a way that constitutes infringement , You may submit a written DMCA takedown request to Us. The request must include the following: Identification of the Copyrighted Work Provide a detailed description of the copyrighted work that has allegedly been infringed. If multiple works are involved, You may provide a representative list. Identification of the Infringing Material Provide sufficient information to locate the material on Our Websites (specific URLs are required). Contact Information Your full legal name Your physical address Your email address Your telephone number Statement of Good Faith Belief A statement confirming that You have a good faith belief that the use of the material is not authorized by the copyright owner, its agent, or the law. Statement of Accuracy and Authority A statement under penalty of perjury that: The information in the request is accurate. You are the copyright owner or authorized to act on behalf of the copyright owner. Signature A physical or electronic signature of the copyright owner or an authorized representative. 4. Designated DMCA Agent DMCA notices should be sent to Our Designated Copyright Agent at: Email: contact@soufianeboudarraja.com We will respond to all valid DMCA notices and take appropriate action, including the removal of infringing content when required. 5. Counter-Notification (Response to a DMCA Notice) If You believe that material was removed or disabled in error , You may submit a counter-notification under the DMCA. The counter-notification must include: Identification of the Removed Material Provide details about the content that was removed or to which access was disabled. Statement of Good Faith Belief A statement under penalty of perjury that You have a good faith belief that the material was removed or disabled as a result of mistake or misidentification. Consent to Jurisdiction A statement that You consent to the jurisdiction of the federal courts in [Your Location]. You agree to accept service of process from the individual who submitted the original DMCA notice. Signature A physical or electronic signature of the individual submitting the counter-notification. 6. Repeat Infringers We take copyright infringement seriously and reserve the right to terminate user accounts or restrict access to Our Websites for users who are determined to be repeat infringers . If a user is found to have violated copyright laws multiple times , We may: Suspend or terminate their access to Our Services. Prohibit future account registration. Take further legal action where necessary. 7. Limitations of Liability We do not assume liability for content posted by third parties, including users, contributors, and advertisers. We comply with the Safe Harbor provisions of the DMCA (17 U.S.C. § 512) and promptly respond to valid copyright infringement claims. We are not responsible for errors, omissions, or damages resulting from the removal of content in response to a DMCA notice. 8. Good Faith Policy We operate in good faith to promptly address valid copyright claims . Abusive or fraudulent DMCA notices may result in legal consequences, including potential liability for damages. If You are unsure whether content infringes on Your rights, We recommend consulting with legal counsel before submitting a DMCA notice. 9. Changes to This DMCA Policy We may update or modify this DMCA Policy at any time. If significant changes occur, We will: Post an updated version on this page . Notify users via a notice on Our Websites (if applicable). 10. Contact Information For further inquiries regarding copyright-related matters, please contact: contact@soufianeboudarraja.com

Accessibility Statement Previous Next Jan 29, 2025 Soufiane Boudarraja 1. Commitment to Accessibility Soufiane Boudarraja is committed to ensuring digital accessibility for all users, including those with disabilities. We strive to improve the user experience for everyone by implementing accessibility best practices and complying with relevant accessibility standards. Our goal is to make our websites accessible, user-friendly, and inclusive for all individuals, regardless of their abilities. 2. Accessibility Efforts To enhance accessibility, we have implemented the following measures: 2.1 Accessible Design · Our websites are developed using accessibility-focused design principles. · We aim for compatibility with assistive technologies, including screen readers and keyboard navigation. 2.2 Alternative Text for Images · All images include alternative text descriptions , allowing users with visual impairments to understand the content. 2.3 Keyboard Navigation · Our websites can be navigated using a keyboard alone , enabling users who cannot use a mouse to access all functionalities. 2.4 Readable Fonts and Colors · We use legible fonts and high-contrast color schemes to improve readability for users with visual impairments. 2.5 Accessible Multimedia · Videos embedded on our websites include captions and transcripts for users with hearing impairments. 3. Areas for Improvement While we have made significant efforts to enhance accessibility, we recognize that continuous improvement is necessary. We are actively working to: Improve compatibility with additional assistive technologies . Ensure all new content meets the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA . Regularly assess and update our accessibility features based on user feedback. 4. Feedback and Support We welcome user feedback on the accessibility of our websites. If you experience any accessibility barriers or have suggestions for improvement, please contact us: Email: contact@soufianeboudarraja.com We aim to respond to accessibility-related inquiries within one business day . 5. Technical Specifications Our websites are designed to comply with internationally recognized accessibility standards, including: Web Content Accessibility Guidelines (WCAG) 2.1 Level AA U.S. Americans with Disabilities Act (ADA) digital accessibility guidelines EU Web Accessibility Directive We regularly conduct accessibility audits to ensure compliance with these standards. 6. Compatibility with Browsers and Assistive Technologies Our websites are compatible with: 6.1 Supported Browsers Google Chrome (latest versions) Mozilla Firefox (latest versions) Safari (latest versions) Microsoft Edge (latest versions) 6.2 Supported Assistive Technologies Screen Readers (e.g., JAWS, NVDA, VoiceOver) Screen Magnifiers Alternative Input Devices (e.g., speech recognition software) 7. Assessment and Compliance We conduct regular accessibility assessments and usability tests to ensure our websites remain accessible. Our goal is to provide an inclusive and barrier-free experience for all users. 8. Future Improvements We are committed to continuous improvement and are actively working on: Enhancing accessibility for complex interactive elements . Providing additional language support for better inclusivity. Expanding voice command support for hands-free navigation. 9. Changes to This Accessibility Statement We may update this Accessibility Statement as we improve our accessibility practices. Updates will be: Posted on this page , and Communicated via a notice on our websites (if significant changes are made). 10. Contact Information For further inquiries about our accessibility initiatives, please contact us: contact@soufianeboudarraja.com

Terms and Conditions Previous Next Jan 29, 2025 Soufiane Boudarraja 1. Introduction These Terms and Conditions ("Terms") govern the use of our websites and services. By accessing or using our websites, you agree to comply with these Terms. If you do not agree with any part of these Terms, you must refrain from using our services. 2. Interpretation and Definitions 2.1 Interpretation Words with capitalized initials have specific meanings defined under these Terms. These definitions shall apply regardless of whether the terms appear in singular or plural form. 2.2 Definitions Company ("We," "Us," "Our") refers to Soufiane Boudarraja . Websites refer to the following domains: soufbouda.com soufiane-boudarraja.com soufianeboudarraja.com consultingbysb.com boudarraja.com and any other websites owned and operated by the Company. Service refers to the Websites and any services offered by the Company, including consulting, training, and e-commerce operations such as Printful merchandise sales. You refers to the individual accessing or using the Service, or the company or legal entity on whose behalf such an individual is acting. 3. Acknowledgment These Terms establish a legally binding agreement between You and the Company. By using the Service, You confirm that You have read, understood, and agreed to these Terms. If You do not accept these Terms in full, You must not access or use the Service. 4. Services and Offerings 4.1 Consulting and Training Services The Company provides professional consulting and training services. Fees for consulting and training services are processed securely via Wix Payments . All payments are final and non-refundable , unless explicitly stated otherwise in a written agreement. 4.2 Printful Merchandise Sales ("Speak Up" Brand) Our merchandise is print-on-demand , fulfilled by Printful . Product handling, shipping, and quality control are managed by Printful . Refunds and returns are subject to Printful's refund policy , and the Company is not responsible for manufacturing or shipping issues. 4.3 Blog and Podcast We provide informational content through our blog and upcoming podcast . The content is for informational purposes only and does not constitute professional advice. 5. Payments and Transactions All payments for services and merchandise are processed securely via Wix Payments . Invoices, order confirmations, and payment processing are handled through Wix tools. The Company does not store or process credit card details ; all transactions are managed by Wix's secure payment gateway. 6. User Responsibilities By using our Service, You agree to: Provide accurate and complete information when making purchases or using our services. Not engage in fraudulent, illegal, or harmful activities when using our Websites. Comply with applicable laws and regulations related to the use of the Service. If You violate these Terms, We reserve the right to suspend or terminate Your access to the Service without prior notice. 7. Intellectual Property Rights All content on the Websites, including text, images, logos, and trademarks, is either owned by or licensed to the Company . Unauthorized use, reproduction, modification, or distribution of our content is strictly prohibited. Users must not copy, distribute, or commercially exploit any part of the Websites without Our express written consent. 8. Limitation of Liability To the maximum extent permitted by law , the Company shall not be liable for any indirect, incidental, or consequential damages resulting from the use of the Service. The Company does not guarantee uninterrupted or error-free service , and You agree that use of the Service is at Your own risk. In jurisdictions where liability limitations are restricted, the Company's liability shall be limited to the minimum extent permitted by law. 9. Termination and Suspension of Access The Company reserves the right to: Suspend or terminate Your access to the Service without prior notice if You violate these Terms. Pursue legal remedies if misuse, fraud, or unlawful behavior is detected. Remove content, accounts, or services at its sole discretion, with or without cause. 10. Governing Law and Jurisdiction These Terms shall be governed by and construed in accordance with the laws of Hessen, Germany . Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts in Hessen, Germany . 11. Changes to These Terms The Company reserves the right to update or modify these Terms at any time. Users will be notified of significant changes by: A prominent notice on the Websites ; or Direct email notification (if applicable). Continued use of the Service after any changes constitute acceptance of the revised Terms. 12. Contact Information For any questions regarding these Terms, please contact: soufianeboudarraja.com/contact

Privacy Policy Previous Next Jan 28, 2025 Soufiane Boudarraja 1. Introduction This Privacy Policy describes our policies and procedures on the collection, use, and disclosure of your personal data when you use our websites and services. It also explains your privacy rights and how the law protects you. By using our services, you agree to the collection and use of information in accordance with this Privacy Policy. 2. Interpretation and Definitions 2.1 Interpretation Words with capitalized initials have meanings defined under the following conditions. These definitions shall have the same meaning regardless of whether they appear in singular or plural. 2.2 Definitions Company ("We", "Us", "Our") refers to Soufiane Boudarraja . Websites refer to: soufbouda.com soufiane-boudarraja.com soufianeboudarraja.com consultingbysb.com boudarraja.com and any other websites owned and operated by the Company. Personal Data means any information that relates to an identified or identifiable individual. Service refers to the websites and any services offered by the Company, including consulting, training, and e-commerce operations such as Printful merch sales . You means the individual accessing or using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service. 3. Compliance with GDPR & CCPA We comply with the General Data Protection Regulation (GDPR) for users in the European Union (EU) and the California Consumer Privacy Act (CCPA) for users in California . As such, we ensure that: Users can request access to their personal data , corrections , or deletion . Users can opt out of data collection or request limitations on processing . We provide clear details on how data is collected, stored, and shared. We implement strong security measures to protect user data. If You have any privacy-related requests , you may contact us at soufianeboudarraja.com/contact 4. Legal Basis for Processing (GDPR - Article 6) Under GDPR, we process personal data based on at least one of the following legal grounds: Consent : You have given clear consent for us to process your personal data. Contractual Obligation : Processing is necessary for the performance of a contract (e.g., when purchasing a service). Legal Obligation : Processing is required for compliance with legal obligations. Legitimate Interest : Processing is necessary for our legitimate interests, provided they do not override your rights. 5. Collecting and Using Your Personal Data 5.1 Types of Data Collected Personal Data: Name Email address Phone number Billing & Shipping Address Payment details (handled securely via Wix Payments ) Usage Data: IP address Browser type Device information Pages visited & interactions Cookies & Tracking Technologies: We use cookies to enhance user experience and analyze website traffic . For more details, refer to our Cookies Policy . 6. Use of Your Personal Data We use your data for the following purposes: To provide and manage our services (consulting, training, e-commerce). To process payments securely via Wix Payments . To send order confirmations, invoices, and service updates . To improve user experience and website functionality . To comply with legal obligations and regulatory compliance . 7. Data Sharing & Third Parties We DO NOT sell or rent your personal data. However, we may share your data in the following situations: With Service Providers: e.g., Wix ( payments ), Printful ( merch fulfillment ). If required by law: e.g., government, regulatory, or legal compliance. With your consent: for other specified purposes. All third-party processors we work with are GDPR & CCPA compliant , and we have Data Processing Agreements (DPA) in place to ensure data protection. 8. Your Rights Under GDPR & CCPA You have the following rights regarding your personal data: Right to Access: Request copies of your personal data. Right to Correction: Request corrections to inaccurate or incomplete data. Right to Deletion ("Right to be Forgotten") : Request deletion of your personal data. Right to Object & Opt-Out: Object to processing for marketing purposes or automated decision-making . Right to Data Portability: Request a machine-readable copy of your data. How to Exercise Your Rights You can exercise these rights by emailing us at: soufianeboudarraja.com/contact . We will respond within 30 days (or as required by law). 9. Data Retention We retain your personal data only as long as necessary for the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Transactional data may be retained for legal compliance (e.g., tax purposes). If you delete your account , we will erase your personal data unless legally required to retain it. 10. Security of Your Data We implement industry-standard security measures to protect your data, including: Encryption of payment data (via Wix Secure Payments). Regular security assessments and data protection controls . Limited access controls to prevent unauthorized data handling. Important: No internet transmission is 100% secure. While we take strong precautions, we cannot guarantee absolute security . 11. International Data Transfers (For Non-EU Users) For users outside the EU , your data may be transferred to servers located in Europe or the United States . We ensure that such transfers comply with adequate data protection mechanisms , including: Standard Contractual Clauses (SCCs) under GDPR. Data Protection Agreements (DPAs) with third-party service providers. 12. Changes to This Privacy Policy We may update this Privacy Policy from time to time . If any material changes are made, we will: Notify you by email (if you have provided one). Post a prominent notice on our website. 13. Contact Us If you have any questions about this Privacy Policy, please contact us: soufianeboudarraja.com/contact

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