Leading Digital Transformation in Order to Cash Operations

The Challenge:

The Order to Cash journey was slowed by outdated processes and inconsistent practices across regions. Friction showed up in delayed invoicing, weaker cash flow, and dissatisfied customers. Without standardization or modern tools, efficiency gains were limited and errors became harder to control.

The Turning Point:

Leadership recognized that incremental fixes would not solve the problem. A digital transformation of OTC was needed to standardize, automate, and optimize the process from end to end — improving both efficiency and customer experience.

Our Approach:

• Global 4DX governance: Applied the Four Disciplines of Execution (4DX) to focus teams on the most critical goals.

• Data definition and analysis: Standardized data definitions for consistency across global systems.

• Systems and tools optimization: Integrated advanced tools to automate tasks and streamline workflows.

• Process standardization: Established uniform procedures across all regions to remove variability and inefficiency.

The Results:

• Improved post-order hold efficiency by +3.3%, reaching 92%.

• Achieved 90% accuracy in invoicing, reducing rework.

• Shortened cash conversion cycles by cutting delays and errors.

The Impact:

Operations ran more smoothly, customers experienced greater reliability, and cash flow strengthened. Employees benefited from clearer processes and less manual effort, creating momentum for sustained performance.