Enhancing Operational Governance Through Structured Data and Insights

The Challenge:

Tracking collections for top accounts in North America was a drain on leadership time. Instead of focusing on targets or supporting their teams, leaders spent hours pulling, validating, and formatting data. The process was manual, inconsistent, and left little room for timely decision-making.

The Turning Point:

We realized governance only works if the data behind it can be trusted and accessed without effort. A structured system was needed to shift leaders away from administration and back toward enabling performance.

Our Approach:

• Structured data provision: Built a single source of truth through analytics, ensuring accuracy and consistency.

• Automation: Removed manual account selection for frontline leaders.

• Digital technologies: Leveraged existing licensed tools for real-time monitoring and insights.

• Governance strategy: Designed and rolled out a clear governance model that embedded the process into daily routines.

The Results:

• Saved leaders around 1 hour every day, time that could be reinvested into coaching and strategy.

• Increased accountability through real-time progress tracking.

• Strengthened trust in data, making insights actionable instead of debatable.

The Impact:

Responsiveness improved across teams. Leaders could focus on supporting people and driving outcomes, while the organization reached its #BestEver performance milestone with clarity and confidence.