Optimizing Order Management Processes with Power Automate

The Challenge:

For a major global customer, order management required strict compliance with unique contractual instructions. Files were sent four times a day, and each one demanded 30 to 40 minutes of manual work. The process was repetitive, error-prone, and created delays that directly affected both efficiency and responsiveness to the customer.

The Turning Point:

The only way forward was automation. By removing manual steps from file reception to submission, we could cut delays, increase accuracy, and give the team space to focus on higher-value work.

Our Approach:

• Power Automate implementation: Built a flow to automate the booking instruction process end to end.

• Process optimization: Streamlined the steps involved, cutting down the time required per file.

• System integration: Ensured the solution worked seamlessly with existing workflows and systems.

The Results:

• Reduced processing time by about 30 minutes per file.

• Improved response times to customer requirements.

• Lowered error rates by minimizing manual handling.

The Impact:

Customers experienced faster turnaround and greater reliability. Internally, operational efficiency improved, and team members gained back time to focus on activities that added more value.