Optimizing Processes and Quality Assurance for Operational Efficiency

The Challenge:

Order to Cash processes had become costly and inconsistent. Errors and inefficiencies were baked into the system, showing up as higher costs and weaker customer experiences. Without clear standards, teams were solving problems in isolation rather than addressing them at the source.

The Turning Point:

We saw that quality could not be an afterthought. It needed to be embedded in how work was structured, measured, and governed. A dedicated team, grounded in proven quality frameworks, was created to focus on process optimization and assurance.

Our Approach:

• Operating model implementation: Established a consistent operating model for project managers, process engineers, and quality engineers.

• Issue resolution: Tackled systemic and recurring issues through standard quality frameworks.

• Operational governance: Built governance structures that ensured cross-functional alignment and accountability.

• Digital readiness: Prepared the foundation and infrastructure for scalable digital transformation initiatives.

The Results:

• Delivered more than $100 million in cost savings.

• Reduced project manager resource utilization by 30%.

• Improved quality and consistency, leading to stronger customer satisfaction.

The Impact:

The organization operated with greater efficiency and lower costs, while customers experienced higher-quality service. Employees benefited from clear processes, less rework, and a reduced workload.