Automating Re-invoicing Work Distribution for Enhanced Productivity

The Challenge:

Every day, teams lost 60 to 90 minutes downloading and structuring re-invoicing request data from multiple channels. During closing months, the workload doubled, forcing the same repetitive process two or more times a day. What should have been a simple step became a daily drain on time and focus.

The Turning Point:

The solution was not more manpower. It was to remove the repetitive work altogether. Automating the workflow would free the team to focus on higher-value activities without sacrificing accuracy or ownership.

Our Approach:

• Automation development: Built a solution that extracted and structured the data automatically.

• Process improvement: Simplified the task allocation process while keeping single ownership for ongoing requests.

• Scalability: Designed the system to support multiple regions and absorb higher demand during end-of-quarter cycles.

The Results:

• Cut 60 to 90 minutes of daily manual processing time.

• Increased productivity by allowing team members to shift focus toward strategic work.

• Reduced manual handling errors, improving overall reliability.

The Impact:

Operational efficiency improved, service levels strengthened, and resources were allocated more effectively. The team gained back time and used it where it had the most impact.