KPI and Decision Architecture
Reports and dashboards exist, but metrics do not clearly drive decisions, ownership, escalation, or value.
Who sponsors this
CFO · COO · Strategy Leader · Transformation Leader · PMO Leader
Required outcome
Reports and dashboards exist, but metrics do not clearly drive decisions, ownership, escalation, or value.
Deliverables
- Outcome and driver KPI tree
- metric definitions
- ownership
- baselines
- targets
- thresholds
- dashboard requirements
- review cadence
- data-governance requirements
Explicitly excluded
- Full BI engineering, data-platform implementation, financial audit, or production dashboard coding without a specialist partner
What the work needs from you
Access to the people named above, the relevant operating data, and a decision owner who can respond within the delivery window. Acceptance is evidence-based: each deliverable has a defined format and review round.
Relevant evidence
- USD 276M+ cash accelerated in one quarter with a 1.3-day DSO improvement through Order-to-Cash governance.
- 84,000+ staff hours returned through governed automation across Order-to-Cash workflows.
- USD 100M+ cost savings through process redesign and quality initiatives, with 30% project-manager capacity returned.