Order-to-Cash Cash and Control Diagnostic
DSO, unbilled revenue, backlog, billing readiness, collections, or handoffs are underperforming, but root causes and value exposure are unclear.
Who sponsors this
CFO · Controller · Head of Order-to-Cash · Head of Billing · Finance Operations Leader
Required outcome
DSO, unbilled revenue, backlog, billing readiness, collections, or handoffs are underperforming, but root causes and value exposure are unclear.
Deliverables
- O2C map
- cash, DSO, unbilled and backlog baseline
- exception taxonomy
- ownership and control gaps
- containment actions
- improvement roadmap
Explicitly excluded
- Daily collections, transaction processing, debt recovery, financial audit, or guaranteed cash outcomes
What the work needs from you
Access to the people named above, the relevant operating data, and a decision owner who can respond within the delivery window. Acceptance is evidence-based: each deliverable has a defined format and review round.
Relevant evidence
- USD 276M+ cash accelerated in one quarter with a 1.3-day DSO improvement through Order-to-Cash governance.
- 84,000+ staff hours returned through governed automation across Order-to-Cash workflows.
- Applied AI/ML order-management work performed 80% above target in North America.