Friction Is the Missing Currency in AI Transformation

The problem was not that people lacked capability. The problem was that the system made capable people spend too much time looking for what they needed before they could do the work. Essential documents, training materials, company updates, communication tools, and operational references were scattered across different places. People knew the information existed somewhere, but they still had to search, ask, compare, verify, and rebuild context before they could move. The workday did not start...