The Token Bill Is Not the AI Business Case

Every collector was losing time before the real work even started. The job was not only to understand the account, decide the next action, or move the customer conversation forward. Before any of that could happen, someone had to open multiple ERP systems, compare invoice data, validate payment status, check gaps, reconcile differences, and build enough confidence to know what was actually true. From the outside, the work looked like collections. Inside the operation, a large part of the work...