User-driven solutions matter

Most people think adoption fails because employees resist change. That is the convenient story. It lets leadership keep the same delivery pattern: decide, build, announce, train, then blame mindset when the tool is ignored. In reality, adoption usually fails because people do not own what they are asked to use. Ownership is not a slogan. It is the practical feeling that the tool fits the work, that someone listens when reality disagrees with the design, and that using the tool does not put...