Why Exception Handling Will Decide the Future of AI at Work

The invoice was not wrong because the numbers were wrong. It was wrong because the customer needed the information presented in a specific way, under a specific requirement, with details the standard process did not capture properly. From a distance, that can look like a small formatting issue, the kind of operational detail that does not deserve executive attention. Inside the workflow, it is something more serious. It is an exception, and exceptions are where the real work often begins....