Most people think adoption fails because employees resist change. That is the convenient story. It lets leadership keep the same delivery pattern: decide, build, announce, train, then blame mindset when the tool is ignored. In reality, adoption usually fails because people do not own what they are asked to use. Ownership is not a slogan. It is the practical feeling that the tool fits the work, that someone listens when reality disagrees with the design, and that using the too

If you want to know why AI and automation adoption breaks, stop looking for a technical explanation first. Look for a governance gap. Most adoption failures do not show up as a dramatic crash. They show up as hesitation. People use the tool, then quietly keep the old way open. They do not fully trust the outputs. They do not know who to ask when something looks wrong. They do not feel safe relying on it when stakes are high. So the system becomes optional, and optional system

If you want to understand why so many automations disappoint, stop looking at the tool and start looking at the exceptions. Exceptions are the stories people tell themselves to justify complexity. This customer is different. This region needs a special format. This one approval is mandatory. This ERP upload is a unique requirement. One or two exceptions are fine. A pile of them turns your workflow into a fragile museum of workarounds, where nothing is standard, and every impr

You do not need to be in a change management role to feel the weight of change management. Most professionals are doing it every week without calling it that. A new tool lands. A process shifts. A leader changes priorities. A dependency breaks. A team reorganizes. A metric gets redefined. Nothing dramatic happens, but your day becomes harder because you are now operating in a moving system. If you handle it well, you stay valuable. If you handle it badly, you become someone w

This International Women's Day, the global spotlight turns toward three powerful words: Rights, Equality, and Empowerment. But for me, these aren't just ideals to discuss once a year; they're deeply personal principles shaped by my own journey, heritage, and family experiences. Growing up in Morocco, a place often mischaracterized as merely a "third world country", I've personally faced assumptions and biases that come from labels others impose. As an Arab and Muslim now li