Terms and Conditions

1. Scope and acceptance

These Terms and Conditions (the "Terms") govern access to and use of the websites, digital properties, products, services, and software offered by Soufiane Boudarraja (the "Provider", "we", "us", "our"). By accessing or using any part of the ecosystem, you agree to be bound by these Terms. If you do not agree, you must not use the websites, purchase products, or use services or software.

2. Definitions

For clarity, the following definitions apply throughout these Terms:

Ecosystem: All websites, subdomains, digital channels, and offerings operated by the Provider, including consulting, training, digital products, print-on-demand merchandise, content, community initiatives, and software applications.

Websites: The Provider’s websites and pages, including (non-exhaustive): https://www.soufianeboudarraja.com/, https://soufbouda.com/, https://boudarraja.com/, https://kaoboudarraja.com/, and any additional domains or pages operated by the Provider.

Services: Professional services such as consulting, advisory, coaching, workshops, training, speaking engagements, and related deliverables.

Products: Digital products (including downloadable files) and physical goods (including print-on-demand merchandise fulfilled by third parties).

Digital Products: Non-physical products supplied digitally, such as PDFs and other downloadable educational resources.

Physical Products: Goods supplied on a tangible medium, including print-on-demand items such as apparel and accessories.

Software: Applications and tools provided or licensed by the Provider, including Outbound Assistant and related components, whether delivered as installers, local applications, or other formats.

Consumer: A natural person acting for purposes outside their trade, business, or profession, as defined under German law (Section 13 BGB).

Business User: A natural or legal person acting in the course of their trade, business, or profession, as defined under German law (Section 14 BGB).

Order: A purchase transaction for Products or Services, including subscriptions or one-time purchases.

Token: The proof-of-purchase identifier defined as the combination of the order details and the purchaser email used at checkout, used for license validation and, where applicable, file replacement support.

Policy Pack: The Provider’s public policies that complement these Terms, including the Privacy Policy, Cookies Policy, Disclaimer, Accessibility Statement, DMCA Policy, Acceptable Use Policy, Acceptable Content Guidelines (POD), Eco-friendly Product Collection (POD), Human Rights Policy, Licensing & Usage Rights Policy, Digital Product Support & Retention Policy, Technical & Printing Specifications, and Artificial Intelligence & Technology Innovation Statement.

3. Agreement structure and precedence

These Terms apply ecosystem-wide. Certain offerings may have additional terms that apply in parallel, including a statement of work (SOW), proposal, order form, a Data Processing Agreement (DPA) for processing personal data on behalf of Business Users, and a software End User License Agreement (EULA) for Software. If there is a conflict, the following order of precedence applies: (1) a signed SOW or order form; (2) a signed DPA (where applicable); (3) the applicable EULA for Software; (4) these Terms; (5) the Policy Pack.

4. Eligibility and user responsibilities

You must be at least 18 years old, or have legal capacity to enter into a binding contract, to place an Order or use Services or Software. You are responsible for ensuring that your use complies with applicable law and these Terms. If you are using the ecosystem on behalf of an organization, you represent that you are authorized to bind that organization.

5. Accounts, authentication, and security

Some areas of the ecosystem may require account creation or authentication (for example, to access downloads, training materials, portals, or licensed Software features). You are responsible for maintaining the confidentiality of your credentials and for all activity under your account. You must notify us without undue delay if you suspect unauthorized access. We may suspend access to protect you, other users, or the ecosystem.

6. Offerings covered by these Terms

6.1 Consulting, advisory, and training Services

Services may be delivered remotely or in person as agreed. Deliverables, timelines, acceptance criteria, and fees are defined in writing (for example in a proposal or SOW). Unless explicitly stated otherwise in writing, professional services fees are non-refundable once performance begins.

6.2 Digital Products (including Souf at School and digital resources)

Digital Products are supplied electronically (for example via download links). You are responsible for ensuring compatibility with your devices, software, and printers. Licenses for Digital Products are governed by the Licensing & Usage Rights Policy. Support and replacement access, where offered, are governed by the Digital Product Support & Retention Policy and the Token mechanism.

6.3 Physical Products and print-on-demand merchandise (Speak Up and related collections)

Physical Products may be produced on demand and fulfilled by third-party partners. Fulfillment, shipping, and manufacturing lead times may vary. Product visuals are illustrative; minor variations may occur due to printing processes and materials. Product-specific restrictions and content rules are governed by the Acceptable Content Guidelines (POD).

6.4 Software (including Outbound Assistant) and related tools

Software is licensed, not sold. Use of Software is governed by the applicable EULA and, where relevant, a commercial agreement or SOW. We may provide updates, patches, or feature changes at our discretion, including for security, compliance, or performance reasons.

6.5 Content and community initiatives

We may publish content such as articles, podcasts, templates, checklists, and educational materials. Unless explicitly labeled as a Product, content is provided for general informational purposes only and is subject to the Disclaimer. Community initiatives and advocacy projects may have additional participation rules communicated at the point of engagement.

7. Ordering, pricing, payment, and invoicing

Prices are shown in the currency displayed at checkout or in the applicable proposal. Taxes, including VAT, may apply depending on your location and status (Consumer or Business User). Payment is handled through the checkout or invoicing method presented during the Order process. For Business Users, you must provide correct billing details, including a valid VAT ID where applicable. We may decline Orders, cancel transactions, or request additional verification to prevent fraud or compliance risks.

8. Delivery and performance

8.1 Digital delivery

Digital Products are typically delivered by download link or access portal. Delivery is considered complete when the download link or access is made available to you. You are responsible for saving and backing up your files. Where a replacement guarantee is offered, it is limited to the terms in the Digital Product Support & Retention Policy.

8.2 Physical delivery

Physical Products are delivered to the shipping address provided during checkout. Delivery timelines are estimates and may be affected by production, carrier capacity, customs, or force majeure events. Risk of loss passes to Consumers upon delivery to the Consumer, and to Business Users upon handover to the carrier, subject to mandatory law.

8.3 Services performance

Service delivery dates and formats are agreed in writing. Your timely cooperation, including providing accurate inputs and access, is required. If you delay or fail to cooperate, timelines may shift and additional fees may apply as reasonably necessary.

9. Statutory withdrawal rights and refunds

Nothing in these Terms limits mandatory statutory rights. If you are a Consumer in the EU/EEA, you may have a statutory right to withdraw from certain contracts within 14 days. The following sections describe how withdrawal and refunds apply to the ecosystem’s main offering types.

9.1 Digital Products

For Digital Products, if you are a Consumer, the right of withdrawal may be excluded once performance begins, if you expressly consent to immediate performance and acknowledge that you lose your right of withdrawal. During checkout we may request this consent before enabling download or access.

9.2 Services

For Services, if you are a Consumer and you request the Service to begin during the withdrawal period, you may be required to pay for the portion performed up to the time you withdraw. For Business Users, refunds are governed by the applicable SOW or order form.

9.3 Physical Products and print-on-demand goods

For Physical Products, Consumer withdrawal rights may apply unless a statutory exception applies, such as for goods made to the Consumer’s specifications or clearly personalized. For print-on-demand goods produced specifically after an Order, this exception may apply depending on the product and production method. Where returns or refunds are available, the process and conditions will follow the instructions provided at the point of sale and any applicable partner fulfillment rules. In all cases, statutory warranty rights remain unaffected.

9.4 Chargebacks and payment disputes

If you believe a charge is incorrect, you must contact us first via our contact page (https://www.soufianeboudarraja.com/contact) and provide relevant Order details so we can investigate. Unjustified chargebacks, refund abuse, or repeated disputes may result in suspension of access or refusal of future Orders.

10. Intellectual property, licensing, and permitted use

All content, trademarks, designs, templates, and materials within the ecosystem are protected by intellectual property laws. Except where expressly stated, no rights are transferred to you. Purchases grant a limited license to use Products as defined in the Licensing & Usage Rights Policy. You must not copy, redistribute, resell, publicly share, or make derivative works beyond the permitted license scope.

10.1 Token, licensing verification, and audit

Where licensing is tied to a Token, you must keep your Order records. We may request the Token or proof of entitlement to provide support, file replacements, or license validation. For Business Users and institutional licenses, reasonable verification or audit rights may apply as described in the Licensing & Usage Rights Policy.

11. User-generated content and submissions

If you submit content (for example testimonials, comments, or POD customization requests), you represent that you have the rights to submit it and that it complies with these Terms and the Acceptable Content Guidelines (POD) where relevant. You grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, and display submitted content for operating, improving, and promoting the ecosystem, unless you revoke consent where applicable.

12. Acceptable use and enforcement

You must comply with the Acceptable Use Policy (AUP). Prohibited behavior includes unlawful use, harassment, infringement, malware, attempts to bypass licensing, automated scraping, and misuse of the ecosystem. We may suspend or terminate access, cancel Orders, and take legal action where necessary to protect users, partners, and our rights.

13. Third-party services and links

The ecosystem may rely on third-party tools and service providers (for example website hosting, payments, analytics, fulfillment, and communications). Third-party services may have their own terms and policies, and your use of those services may be governed by those terms. We are not responsible for third-party services outside our reasonable control.

14. Data protection and processing

Our processing of personal data as a controller is described in the Privacy Policy and Cookies Policy. Where we process personal data on behalf of a Business User as a processor, the applicable Data Processing Agreement (DPA) governs that processing. You agree to comply with applicable data protection law and to provide any required notices and consents when you provide personal data to us.

15. Artificial intelligence and technology features

Some Services or Software features may include AI-assisted functions. AI-assisted outputs may be incomplete, inaccurate, or not suitable for your specific situation. You remain responsible for verifying outputs and making decisions. Our approach to responsible technology use is described in the Artificial Intelligence & Technology Innovation Statement.

16. Disclaimers

The ecosystem is provided on an "as is" and "as available" basis. To the maximum extent permitted by law, we disclaim implied warranties, including fitness for a particular purpose and non-infringement. We do not guarantee specific outcomes from the use of Services, Products, or content. The Disclaimer forms part of these Terms.

17. Limitation of liability

We are liable without limitation for intent and gross negligence, and for damages arising from injury to life, body, or health. For simple negligence, we are liable only for breach of a material contractual obligation (cardinal duty), and liability is limited to foreseeable, typical damages. Any mandatory liability under applicable product liability law remains unaffected. For Business Users, liability for indirect damages, consequential damages, and loss of profit is excluded to the extent permitted by law.

18. Indemnity (Business Users)

If you are a Business User, you agree to indemnify and hold us harmless from claims, damages, and expenses arising from your unlawful use, infringement, or breach of these Terms, including claims related to content you provide or instructions you give to us, except to the extent caused by our intentional misconduct.

19. Suspension and termination

We may suspend or terminate access to the ecosystem, cancel Orders, or terminate a license if you breach these Terms, the AUP, applicable licensing conditions, or if required for legal or security reasons. Termination does not affect accrued payment obligations and does not grant refunds unless mandatory law requires otherwise.

20. Changes to the ecosystem and these Terms

We may update offerings, pricing, and these Terms to reflect operational, legal, or security changes. The version date at the top shows the latest update. If changes materially reduce your rights, we will provide reasonable notice where feasible. Continued use after an update constitutes acceptance of the updated Terms.

21. Governing law and jurisdiction

These Terms are governed by the laws of the Federal Republic of Germany, excluding conflict of law rules and the UN Convention on Contracts for the International Sale of Goods (CISG), to the extent permitted by law. If you are a Consumer, mandatory consumer protection laws in your country of residence may also apply. If you are a Business User, exclusive place of jurisdiction is Frankfurt am Main, Germany.

22. Online dispute resolution and consumer arbitration

The European Commission’s Online Dispute Resolution (ODR) platform was discontinued on 20 July 2025 and is no longer available. We are not obligated and not willing to participate in dispute resolution proceedings before a consumer arbitration board.

23. Contact

For questions about these Terms, use our contact page: https://www.soufianeboudarraja.com/contact. For privacy-related requests, use the contact route described in the Privacy Policy.

For statutory legal entity and address details, see the Impressum / Legal Notice on our website.

End of document.